The Insurance Council of Australia (ICA) declared a catastrophe in Queensland on Saturday and extended that definition to NSW on Monday. It means that the industry can escalate and prioritise claims from affected policyholders in the declared areas.

Today, the ICA says that the number of claims lodged is more than 48,000, doubling since yesterday.

The council has sent delegates to affected centres, with the organisation’s CEO appearing in Brisbane to meet with government bodies and other stakeholders to provide reports on insurers’ activity and to “ensure the recovery process fully supports impacted communities”.

The ICA has confirmed that flood cover availability and affordability in affected areas are on the agenda today.

As some communities look towards recovery, while others brace for further damage, it is worth noting the most effective ways to document any damage to assist with the response from insurers.

Making a claim is often a difficult time, but following some steps and documenting your process can provide important detail for your insurer and can assist with your claim.

Firstly, take pictures of everything that you can before cleaning up the damage. It may be tempting to remove debris, but try to document it first. If possible, keep material samples of things like carpets or curtains to show your assessor. Salvageable items should be kept to one side to dry if possible, according to the ICA.

Secondly, make a list of damaged or destroyed items and as much information as you can – this can include fixtures and furniture as well as household items.

Thirdly, securing your paperwork, whether digitally or in a safe place, can make a difference to your claim – items like receipts and warranties that show the items’ history.

Many banks, insurers, communications providers and other agencies are offering additional services and extra staff, so it is worth reaching out to see what help is available in affected areas.

Published On: March 3rd, 2022 / Categories: News /

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